FAQ
Find quick answers to your questions with our comprehensive FAQs. From product details to support queries, get all the info you need to make the most of our services.
Frequently Asked Questions
Explore our customer FAQs for common inquiries before reaching out—your question might already have an answer.
Where are My Buddy Gard servers located?
My Buddy Gard Servers are located in Sydney, Australia. All our customers data remains in Australia
How is the software & data protected from hackers?
Our software is protected by using secure SSL certificates on our websites and tracking platform to keep nosy perpetrators away from any of your data. On top of that we implemented 256bit encryption codes to our tracking devices to eliminate the possibility to bypass our systems and communicate with our trackers outside My Buddy Gard systems. Most other GPS tracking companies haven’t implemented that and knowing the correct commands will easily give perpetrators access to your tracking devices.
What is a Geo Fence?
A GEO Fence is virtual border around a real location. This invisible perimeter can be just about any size, and any shape. A user draws a line or a circle around a desired area. As soon as the GPS device linked to this area either enters or exits the area, then you’ll be notified.
Want to know what time your child gets to school or leaves school/home?
Set up a geo fence around your home and school using My Buddy Gard tracking platform and it will notify you as soon as your child enters/leaves the targeted area.?
Instructions on how to set up a Geo Fence found from HERE
What does SOS button do?
By clicking on the SOS button the device sends out a distress signal to our tracking app, calls the allocated phone number and sends out SMS or email
Use this function when in trouble and call for help with just a click of a button
